Do you want your business to be found on Google?
Do you want your business to be found on Google?
Last updated: [Date]
This policy explains how to cancel, what happens to your fees, and when we give refunds. It works together with our Terms and Conditions.
In plain English
Contents
You can cancel your plan at any time by [Cancellation method: confirm, for example from your account page, or by emailing the legal contact address]. We will confirm your cancellation by email.
[Cancellation terms: confirm and state clearly. For example: cancellation takes effect at the end of the current monthly billing period, you keep access until then, and you will not be charged again. Or: you must cancel at least X days before your renewal date.]
Monthly plans renew automatically until you cancel. You are responsible for cancelling before your next billing date if you do not want to be charged for the next period [Confirm].
A 7-day free trial is available on the Essentials and Business Plus plans only, and a payment card is required [Confirm current offer]. [After-trial terms: confirm, for example: if you do not cancel before the trial ends, your card is charged for the first month of your plan on the day the trial ends.]
To avoid being charged, cancel before the trial ends in the way described above. [Owner: state the exact time or date the trial ends and how the customer can see it.]
Refunds for the first charge after a trial: [Refund terms: confirm. For example, contact us within X days if you forgot to cancel.]
[Refund terms: confirm. Common options are: (a) monthly fees are non-refundable once charged, with no partial-month refunds; (b) a short money-back window for the first month; (c) pro-rated refunds if we end your plan without cause.]
If we are unable to provide the plan you paid for, or we charged you in error, we will correct it or refund the affected amount.
Some services have a setup fee or a one-time fee, such as branding, website setup, or a video shoot. [Refund terms: confirm. For example: setup fees are non-refundable once work has started, because the work is custom and we begin right away. Refunds, if any, before work starts: confirm.]
Where we deliver work in stages, fees for stages already delivered are not refundable. If we cannot complete a stage because of something on our side, we will fix it or refund the unfinished part [Confirm].
Ongoing services, such as social media management or SEO, are billed monthly and may be cancelled using the process above. [Owner: confirm any minimum term, notice period, or cancellation window, and where it is shown.]
Money you pay to advertising platforms, such as Google or Meta, goes to them and is not refunded by us. Any refund or credit must be requested from the platform. Third-party costs we pay on your behalf, such as domain registration, stock media, premium plug-ins and messaging carrier registration fees, are non-refundable [Confirm].
[Owner: edit this list so it matches your actual policy.]
Email [legal@email] from the email address on your account, with the date and amount of the charge and a short description. We will answer within [5 business days: confirm]. Approved refunds go back to your original payment method through Stripe, and your bank may need [5 to 10 business days] to show it.
If you have a problem with a charge, please contact us first so we can fix it quickly. If you start a chargeback or dispute with your bank, we may suspend your services while it is reviewed, and may share information about the services and your use of them with the bank or card network to respond.
This policy does not take away any rights you have under law that cannot be waived. If you live in a place that gives you a statutory cancellation or refund right, those rights apply.
Questions about cancelling or billing? Email [legal@email] or use our contact page. See also our Terms and Conditions.
Business Profile Pro is a marketing agency for local businesses. Questions about this document? Email [legal@email] or contact us.
