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SMS Terms

Last updated: [Date]

These terms describe the text message programs run by Business Profile Pro. They help meet carrier and industry requirements for texting programs.

In plain English

1About this program

These SMS Terms apply to text messages sent by [Legal entity name] doing business as Business Profile Pro (“BPP”, “we”, “us”), [Address], to people who give us their mobile number (the “Program”).

This page also explains how text messaging works when one of our clients uses our software to text their own customers (see section 9).

2Program description and message types

Depending on how you signed up, we may send text messages about:

  • your account, plan, onboarding and support, billing notices and security codes;
  • your requests, such as replies to your questions, appointment or demo confirmations and reminders, and follow-ups on forms you submit;
  • marketing and promotional messages, such as offers, product updates, resources and tips, only if you agreed to receive them.

[Owner: confirm the exact message types BPP sends and delete any that are not used. Carriers review this description against your registered campaign.]

3How you opt in

You opt in by giving us your mobile number and agreeing to receive texts, for example by checking a box or ticking an opt-in on a form on our website, by texting a keyword to our number, or by giving your consent in another clear way we explain at the time. We keep a record of your consent.

[Owner: add the exact opt-in language shown on your forms. A common form is: “By providing my phone number and checking this box, I agree to receive text messages from Business Profile Pro about my account, appointments and offers. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. See the SMS Terms and Privacy Policy.” Show it next to every opt-in and do not pre-check the box.]

4Message frequency, cost and carriers

Message frequency varies depending on your activity and requests. [Confirm: typical frequency, for example up to X messages per month.]

Message and data rates may apply, according to your mobile plan. We do not charge you for receiving texts, but your carrier might.

Participating carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

5How to opt out (STOP)

You can cancel the SMS service at any time. Just text STOP to the number you got the message from. After you send STOP, we will send you one text to confirm that you were unsubscribed, and you will not receive more messages from that number. You can also email [legal@email] or contact us through our contact page.

Other words that also work for opting out include STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT. If you want to join the Program again, sign up the same way you did before, or text the keyword we give you [Confirm keyword, for example START].

6How to get help (HELP)

Text HELP to the number you got the message from, or email [legal@email], or call [Support phone number: confirm] for help. We will reply with our contact information.

7Consent is not a condition of purchase

You do not have to agree to receive marketing texts to buy any product or service from us.

8Privacy and mobile information

We use your mobile number and the information you give us as described in our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers who help us deliver messages and who may use it only for that purpose [Confirm]. We may share information as the law requires.

9When one of our clients texts you

Business Profile Pro provides software that lets local businesses (our clients) send text messages to their own customers and leads. When you get a text from a business using our software, that business is the sender, not BPP. That business is responsible for getting your consent, for the content of its messages, and for honoring opt-outs. Their privacy practices and their message terms apply.

If you want to stop receiving texts from a business that uses our software, reply STOP to that number. If you have a question or complaint about a business’s messages, contact that business first. You can also contact us at [legal@email] and we will pass your message on to the business.

10Carrier and industry rules

Text messages follow the rules of mobile carriers and industry groups, including A2P 10DLC brand and campaign registration, and the CTIA Messaging Principles and Best Practices. Messages may be filtered, delayed or blocked by carriers, and we cannot control this.

11Changes and contact

We may change these SMS Terms by posting an updated version here, and will update the “Last updated” date. If a change is material, we will notify you as the law requires. Questions? Contact [Legal entity name], [Address], [legal@email]. Our Terms and Conditions also apply.

Questions about this document?

Business Profile Pro is a marketing agency for local businesses. Questions about this document? Email [legal@email] or contact us.